Manage field incidents in real time.
Custom templates, tailored analytics, and total control over your operations.
Pre-Built for Your Sector
Sector-specific solutions powered by the Nexalix engine — pick the one built for your operations.
Water Infrastructure
Nexalix for Water Infrastructure
Designed to manage the full water cycle — pipe bursts, valve failures, sewer blockages, water quality alerts, KML network mapping, and regulatory compliance.
Municipal Services
Nexalix for Municipal Services
Pre-configured for citizen reporting, SLA enforcement, and public transparency dashboards — designed for efficient and transparent management of urban services.
When incidents become actionable data
Your Configuration
Fully configurable templates, statuses, workflows, and permissions. Every field and every transition defined by you, not the vendor.
Full White-Label
Your name, your colours, and your domain. Your clients see your platform, not ours.
Custom Calculations
Create custom calculations over any incident data: resolution rates, costs, SLA compliance, and operational KPIs.
Measurable operational results
Turn incidents into useful information for making operational decisions.
Full incident visibility
Every incident is geolocated, time-stamped, and tracked from report to resolution.
Recurrence detection
Identify patterns across locations, asset types, and time periods. Detect recurring failures before they escalate.
Resolution time tracking
Measure response and resolution times by team, category, and priority. Automatically monitor SLA compliance.
Audit-ready reporting
Generate compliance reports, board summaries, and regulatory reports directly from live data, without relying on scattered spreadsheets.
Operational analytics you define
Go beyond standard dashboards. Create the metrics your leadership needs with fully configurable formulas.
Incidents by location
Heatmaps and cluster analysis across your network. Identify high-incident zones and allocate resources where they are needed most.
Incidents by category
Breakdown by incident type, severity, and cause. Understand what is occurring and why.
Historical evolution
Analyse trends over weeks, months, and years and measure whether your operations are improving.
Resolution time metrics
Analyse average, median, and percentile resolution times. Compare across teams, regions, and incident types.
SLA tracking
Real-time compliance dashboards with automatic breach alerts. Know where you stand before deadlines are exceeded.
Templates With Full Control
Create incident types with custom fields, statuses, transitions, and automatic assignments. Capture exactly the data you need — nothing more, nothing less.
- Text, number, dropdown, date, and checkbox field types
- Custom status workflows with transition rules and permissions
- Auto-assignment based on template, location, or priority
Dashboards With Your Own Calculations
Define your own statistical formulas — cost per incident, weighted SLA scores, custom ratios — and build dashboards around the KPIs your leadership needs.
- User-defined calculations over any incident data field
- Real-time aggregation by team, region, time period, or custom filter
- Export-ready reports for board meetings, audits, and regulators
Built for the Field
A mobile app designed for real field conditions — not an afterthought. Capture incidents with GPS, photos, and custom fields even without network coverage.
- Offline-first: capture, edit, and sync when connectivity returns
- Automatic GPS location with manual override
- Photo and document attachments from camera or gallery
Modular by Design
Activate the modules you need. Every organisation gets a platform tailored to their operations — no bloat, no missing pieces.
Assets
Track equipment, infrastructure, and facilities. Link incidents to assets for lifecycle visibility and maintenance history.
Citizen Reports
A public portal for reporting incidents with GPS and photos — no account required. Reference codes let reporters track progress.
SLA Rules
Service-level targets per incident type, priority, and region. Automatic timers, escalation chains, and breach alerts.
Cost Reports
Track materials, labour, and contractor costs per incident. Budget breakdowns by team, region, or period — with audit trails.
KML Layers
Import infrastructure maps as KML overlays. Visualise incidents in the context of your physical network — pipelines, zones, facilities.
Auto-Assign
Assign areas to workers, set labour hours, and divide by incident template. Incidents are routed to the right person automatically — no manual dispatch needed.
Straightforward Pricing
No per-incident fees. No surprise charges. Pick a plan and scale when you are ready.
Prices exclude applicable taxes.
Business
For organisations scaling operations
Up to 50 users
- Incidents/year 500
- Cost logging entries 500
- Templates 10
- Assets 1000
- Statistics dashboards 10
- Custom statistics fields 25
- SLA rules —
- Sub-organisations 10
- KML layers —
- Images/incident 10
- Auto-assign groups 20
- Permission roles Unlimited
- Auto-assign incidents
- Asset registry
- Cost logging
- SLA rules —
- KML layers —
- Citizen reports —
Frequently Asked Questions
What is Nexalix?
Nexalix is a field operations management platform for structured incident tracking, configurable workflows, operational analytics, and offline-first mobile capture. It is designed for organisations that manage incidents across physical infrastructure — water utilities, municipalities, concessionaires, and field service teams.
What types of incidents can Nexalix track?
Nexalix can track any type of field incident through 100% configurable templates. Common examples include pipe bursts, valve failures, water quality alerts, pothole reports, streetlight outages, citizen complaints, equipment failures, and maintenance requests. Each organisation defines their own incident types with custom fields, statuses, and workflows.
Does Nexalix work offline?
Yes. The Nexalix mobile app is offline-first — field crews can capture incidents with GPS coordinates, photos, and all custom fields without network coverage. Data syncs automatically when connectivity returns.
Can I customize incident templates and workflows?
Completely. You define your own incident types with custom fields (text, number, dropdown, date, checkbox), custom status workflows with transition rules, role-based permissions, and automatic assignment rules. Every aspect of the data model is yours to configure.
How does Nexalix compare to generic help desk software?
Unlike help desks such as Zendesk, ServiceNow, and Freshdesk, Nexalix is purpose-built for field operations. It includes GPS-precise incident location, offline mobile capture, KML infrastructure mapping, and configurable incident templates — capabilities that generic ticketing systems lack.
What analytics does Nexalix provide?
Nexalix provides fully configurable operational analytics. You define your own calculation formulas over any incident data — resolution rates, costs per incident, SLA compliance, and custom KPIs. Dashboards include heatmaps, trend analysis, category breakdowns, and resolution time metrics, all filterable by team, region, and time period.
Is there a free plan?
Yes. The Starter plan is free for up to 3 users, including 1 incident template, 100 incidents per user per year, and 1 statistics dashboard. Paid plans start at €15 per user per month.
What sectors does Nexalix support?
Nexalix serves any sector with field operations, with pre-configured solutions for water infrastructure (supply, wastewater, and sewer networks) and municipal services (citizen reporting, SLA enforcement, and public transparency). The platform is fully configurable for other sectors as well.
Your operations generate data. Are you using it?
Nexalix transforms daily field incidents into structured data, measurable outcomes, and operational intelligence — for any team managing operations in the field.