Fix. Track. Trust.
Citizens already report incidents. The problem is managing them. Nexalix enables municipal teams to track every incident, assign it correctly, and ensure its resolution — with SLA monitoring and full traceability.
What changes when incidents are managed correctly
Response Times
Incidents go directly to the responsible team, with no intermediaries. Every case has a priority, tracking, and a clear deadline.
Transparency
Every incident is recorded. Every status is visible. Every resolution can be reviewed.
Lost Incidents
No more emails, calls, or notices lost between departments. Every incident is traced from start to resolution.
A Portal That Actually Works for Citizens
Citizens report incidents in seconds and can follow their status at any time with a reference code — no sign-ups, no barriers.
- Fewer repeat calls and duplicate notices
- Clear tracking of every incident's status
- Greater trust through visible information
Everything happening in your municipality, on a single screen
Open incidents, priorities, field teams, and resolution deadlines — all updated in real time.
- Incidents automatically prioritized and assigned
- Alerts before missing deadlines (SLA)
- Better team distribution based on workload
Data to Manage and to Respond
Clear dashboards and reports to know what is happening, where to act, and how to explain it — from day-to-day operations to council meetings.
- Reports ready for management and council in one click
- Comparisons across districts, teams, and time periods
- KPI tracking and service performance over time
Start with what you need. Grow when you want.
Deploy only what you need from day one. Add capabilities as your city requires — no complexity, no extra costs.
Assets
Control every city asset and its maintenance history.
Citizen Reports
CoreCitizens report incidents with photos and location in seconds.
SLA Rules
CoreControl response times and prevent breaches.
Cost Reports
Know how much each incident costs and where the budget goes. Ready for reports and decisions.
KML Layers
Visualize incidents on real maps of your city. Clear geographic context for better decisions.
Auto-Assign
Every incident automatically reaches the right team.
Frequently Asked Questions
What is Nexalix for Municipal Services?
Nexalix is a platform for managing municipal incidents in a centralized way. It allows you to receive citizen reports, assign them automatically, control response times (SLA), and monitor everything through clear dashboards.
How does the citizen reporting system work?
Citizens submit incidents in under 60 seconds: location, photo, and description. No sign-up required. Each report generates a tracking code.
How are incidents assigned to the right department?
The system uses GPS and incident type to automatically assign each report to the corresponding district and team. Response times start counting from the very first moment.
Can citizens check the status of their incidents?
Yes. Every incident has a unique code that allows tracking its status at any time. This provides transparency and reduces calls to the municipality.
What SLA controls does the platform offer?
It defines response times by incident type and priority. It includes alerts, automatic escalations, and performance dashboards by district and service.
Your citizens are already seeing what happens.
Every unresolved incident is noticed. With Nexalix, your city responds — and it shows.