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Nexalix Help Center

Quick Start

This guide walks you through the essential first steps after your organisation has been set up in Nexalix. By the end, you will have logged in, explored the dashboard, and created your first incident.

Step 1: Set your password

Section titled “Step 1: Set your password”

When an administrator creates your account, you will receive an email with a link to set your password. Click the link and choose a secure password (at least 8 characters, with uppercase, lowercase, and a number).

If you did not receive the email, ask your organisation administrator to resend the invitation from the Admin panel.

Step 2: Log in

Section titled “Step 2: Log in”

Navigate to your organisation’s Nexalix URL and enter your email or username and password.

If your organisation has enabled two-factor authentication, you will be prompted to enter a code from your authenticator app after entering your credentials.

Step 3: Explore the dashboard

Section titled “Step 3: Explore the dashboard”

After logging in, you will see the main dashboard. This is your operational overview, showing key metrics such as open incidents, resolution times, and recent activity.

The left sidebar provides access to the main areas of the platform:

  • Incidents — View, create, and manage incidents
  • Dashboard — Customisable widgets and statistics
  • Statistics — Detailed analytics and custom field tracking
  • Admin — User management, roles, and organisation settings (administrators only)
  • Settings — Your personal profile, password, notifications, and security

Step 4: Create your first incident

Section titled “Step 4: Create your first incident”
  1. Click Incidents in the sidebar, then click the New Incident button.
  2. Select a template from the dropdown. Templates define the fields available for each type of incident.
  3. Set the location using one of three methods:
    • Auto-detect — Uses your device’s GPS to capture coordinates automatically.
    • Address search — Type an address and select from the suggestions.
    • Map picker — Click directly on the map to place the incident.
  4. Fill in the template fields (these vary depending on the template you selected).
  5. Optionally attach photos from your camera or gallery.
  6. Click Save to create the incident.

Your new incident will appear in the incident list and on the map, assigned the initial status defined by your organisation.

Step 5: Invite your team

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If you are an organisation administrator, you can invite team members from the Admin panel:

  1. Go to Admin in the sidebar.
  2. Click the Users tab.
  3. Click Create User and fill in the user’s details.
  4. Enable Send Invite to email them a password setup link.
  5. Assign the appropriate roles to control what the user can see and do.

Next steps

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